SHIPPING
We are happy to ship international orders!!
All prices in Japanese Yen￥.
■Payment Method■
Credit card(Visa,Mastercard, JCB, Amerian express) PayPal
■Shipping■
Orders placed are shipped in 48hours.
A order confirmation will be sent to you.
International orders are shipped via EMS postal service by Japan post.
Shipping can be tracked with a EMS tracking number.
Please allow one day to receive a tracking number.
We ship to the following countries.
Asia
China, Hong Kong, India,Indonesia,Macau, Malaysia,Philippines,
Singapore,South Korea,Taiwan, Thailand.
Delivery time 3-5 working days
Shipping Cost ￥2000
Europe
Austria,Belgium,Cypress, Denmark, Finland, France,Germany, Greece,Iceland, Ireland, Italy,
Luxembourg,Netherlands, Norway,
Portugal, Russia,Spain, Sweden, Switzerland, United Kingdom.
Delivery time 5-7 working days
Shipping Cost ￥3000
Middle East
Israel, Kuwait, Turkey, United Arab Emirates.
Delivery time 5-7 working days
Shipping Cost ￥2500
Oceania
Australia, New Zealand.
Delivery time 5-7 working days
Shipping Cost ￥2500
North & Central America
Canada,United States,Mexico.
Delivery time 5-7 working days
Shipping Cost ￥3000
South America
Brazil, Chile.
Delivery time 7-10 working days
Shipping Cost ￥3000
For international orders, you may be responsible for import duties and taxes on your order depending on the country in which you reside.
Unfortunately, we have no control over these charges or delays and cannot predict what they may be.
You may contact your customs office for additional information.
Also Girly Rose is not responsible for lost or damaged packages.
Returns
Our Return Policy lasts 7 days.
We do not accept any returns or exchanges after 7 days since the day of the item was delivered.
Return/Exchanges
We do not accept any returns or exchanges unless the item you purchased is defective.
If the delivered items were damaged or defective,please let us know within 5 days of receiving.
If you have received a defective item, please contact us at [contact@fiolalaflore.com] including the details and picture to proof the defective item.
If the return is accepted, we will send the address to send back via email.
・We cannot accept returns or exchanges based on your personal preferences.
・We cannot approve exchanges or returns, if the item is used or taken out of the original packaging.
・If the item is damaged or stained due to your error, we cannot approve returns.
・Returned items must have not been worn, altered, or washed. All lingeries, swimwear, jewelry, hair accessories, hats, bodysuits and final sale.
Please remind that shipping charges including import taxes must be paid by you.
We will not refund any shipping charges or import taxes.
Depending on where you live, the item may take for your exchanged product to reach may vary.
Privacy Policies
1. Definition of Personal Information
The term 'personal information' shall mean information about a living individual which can identify the specific individual by name, date of birth or other description contained in such information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual).
2. Collecting Personal Information
We may collect information of customers in the event that they purchase our products or that they contact us for inquiries.
For collecting such information we will clearly state in writing the purpose of use, and will engage in such action in a legal and honest manner.